SAM 072 | The dispatcher’s role in forming situational awareness

Some of the least appreciated members of the emergency response team are the communications specialists (in some venues, termed dispatchers). How do I know this? First, I served as a communications specialist (my job title was dispatcher) early in my career and I was routinely subjected to criticism and ridicule from responders because the information I shared with them wasn’t always accurate – like I was giving them misinformation on purpose.   Second, in my situational awareness classes I often hear the same criticism of communications specialists I endured almost 30 years ago. I would like to offer some perspective on communications specialists and the critical role they can play in forming and maintaining situational awareness for responders. Our sponsor: Midwest Fire MidwestFire.com   Intro music Safety Dance (1982) Men Without Hats GMC - Virgin Records   Situational Awareness Matters! website www.SAMatters.com   Firefighter Near Miss Reporting System http://www.firefighternearmiss.com/   Contact Rich Gasaway www.RichGasaway.com [email protected]   612-548-4424