Understanding Your People with Hollie Castro

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan are joined by Hollie Castro, a seasoned Chief People Officer and business transformation expert. Hollie delves into the importance of fostering deeper, more meaningful connections with team members to enhance leadership effectiveness. By understanding your people’s strengths, motivations, and cultural backgrounds, leaders can create more cohesive and innovative teams. Hollie shares her own experiences, emphasizing curiosity, empathy, and how to navigate diverse teams to achieve transformation. Tune in to discover practical tips on building trust, hiring strategies, and the role of selfless leadership. KEY TAKEAWAYS [00:01:20] Emphasizing customer-centricity across an organization is crucial for success, but not always a prevalent mindset. [00:02:05] Leaders must cultivate curiosity to understand their team's deeper motivations and perspectives. [00:03:00] Misunderstanding cultural norms can hinder leadership effectiveness—adjusting to audience needs is key. [00:05:05] Hiring strategies should go beyond skills to include characteristics that complement and balance the team. [00:08:03] Diverse perspectives drive innovation—leaders should embrace differences rather than surround themselves with like-minded people. [00:09:51] The huddle analogy highlights the importance of fostering selfless teammates rather than selfish individuals. HIGHLIGHT QUOTES [00:02:05] "As a leader, getting really curious about the individual in front of you, in a way that is respectful, but maybe goes a layer deeper than we went 10 years ago." [00:03:46] "The more information I have about my audience, the better communicator I'm going to be." [00:05:54] "Bringing in a new mindset to a team can either enhance or detract—leaders must assess team composition carefully." [00:09:29] "If you look around and everyone looks, talks, and sells like you, there's probably an area of opportunity you're missing." [00:10:35] "The huddle knows. If you’re selfish, the huddle won’t accept it." Listen to the full episode through this link: https://revenue-builders.simplecast.com/episodes/hiring-in-the-post-covid-19-era-with-hollie-castro Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0 Check out John McMahon’s book here: Amazon Link: https://a.co/d/1K7DDC4 Check out Force Management’s Ascender platform here: https://my.ascender.co/Ascender/ Read Force Management's eBook: https://www.forcemanagement.com/roi-of-sales-messaging