Ep.3 Workplace Conflict: The Balcony View

In this episode, Katie talks with workplace conflict expert, Jennifer Pernfuss, about how to effectively meet systems amidst conflict and crisis, by taking the balcony view. They discuss why it’s important to bring a systems lens to issues involving workplace harassment, using workplace conflict in a constructive manner, creating psychological safety, and the role of rank and privilege. Jennifer Pernfuss is a non-practicing lawyer with a degree in Psychology and has maintained a consulti...