18. Dan Makoski (Chief Design Officer at Lloyds Banking Group)

The BSPHN's Annual Conference is running from 9th - 11th February 2021. Sign up to attend now and get a year's free membership.Stu is joined by Dan Makoski; an executive that brings an organisation’s deepest purpose to life by weaving technology and strategy together through brilliant design.Dan is  Chief Design Officer at Lloyds Banking Group, leading a multi-disciplinary human-centred team with the goal of helping Britain prosper through empathetic & pioneering design.He was Head of Design at Walmart (the Fortune 1), started Project ARA at Google, designed the original Surface at Microsoft, led design research globally at Motorola, and was the first VP of Design at Capital One.Dan knows seven versions of the running man & in addition to being bald, Dan & Stu (& finance & health), have lots in common.Dan talks about his experiences of connecting a historically transactional world with real human behaviour. The pair discuss the fact that heavily regulated industries like health, finance & education are risk averse due to their importance,  & therefore suffer from the unintended consequence of lack of creativity & human focus. They also discuss the need to flip our approach to language..."Banking has operated so far on the presumption that to help people, they need to make people financially literate. What we're explaining is that banking has to learn the language of people."Dan explains simple approaches to adopt when beginning the process of designing around people, including developing personas, scenarios & interactions to better respond to human behaviour. He explains how through extensive research, Lloyds have moved from a "customer journey" approach to a "life journey" approach to help people connect banking with relatable life moments.He also shares example of using behavioural economics in practice, including the locus of control, and how, implemented in the design of banking products, it helps people make better financial decisions.Stu & Dan discuss the similarities between health & financial wellbeing, the "goalposts" of relative progress vs absolute success & the feelings of guilt and shame associated. Dan closes with positive messages that industries are moving in the right direction towards a human centred approach & hopes that once the pandemic has gone, the financial honesty & human focus will remain.The Social DilemmaDan: website, linkedin, twitterNudgestock presentation - 1:41:54Thisismoney.co.uk articleFintech Futures article

Om Podcasten

Welcome to the Real World Behavioural Science (RWBS) podcast, where we look at how behavioural and social sciences are being used in the real world to help change the public’s health, for good. The RWBS podcast is created by the Behavioural Science and Public Health Network (www.BSPHN.org.uk) and is aimed at people working in public health, academia and industry, who have an interest in how behavioural science is being used to improve health and wellbeing.Each month, Stu King (BSPHN Committee Member and founder & CEO of behaviour change specialists BeeZee Bodies) and Dr Tiago Moutela (Head of Behavioural Science at BeeZee Bodies), interview professionals from the worlds of public health, academia and industry, who are using behavioural science to help change people’s lives. We have episodes featuring: - Professor Jim McManus - Co-founder of the BSPHN & Director of Public Health, Hertfordshire County Council, UK - Dr Amy Bucher – Behavioural Scientist at MadPow, Boston, USA - Dr Nick Cavill – Quasi-academic and Director of a Public Health Consultancy, UK - Professor Chris Armitage – Professor of Health Psychology, University of Manchester, UK - Rich Sheridan – CEO and Chief Storyteller at Menlo Innovations, Ann Arbour, USA- Dr Justin Varney - Director of Public Health at Birmingham City Council, UK - Mike Kelly - Visiting Fellow at Cambridge University Institute of Public Health, UK - Wendy Wills - University of Hertfordshire- Kim Roberts - HENRY We have some great guests in the pipeline from across industry, public health and academia and from across the world, including: - Samuel Salzer - Habits Weekly, Sweden - Tim Chadborn - PHE Behavioural Insights Team Subscribe now!