Ep 13: Know your rail rights

As Britain's rail regulator, the Office of Rail and Road plays a vital role in improving the passenger experience in compensation, passenger information and accessibility.In this episode, the Rail and Road Pod takes a closer look at some of the work of its consumer team. The first half of this episode focuses on ORR's role in improving accessibility on the rail network by holding operators to account through Accessible Travel Policies, promoting accessibility and reducing barriers to tr...