Listen, Challenge, Commit 6 | 17

Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.

Kim and Jason answer a listener question addressing a critical aspect of leadership: how to ensure that feedback leads to actionable results. They dissect the listener's dilemma about differentiating between feedback that should be considered and feedback that must be implemented. Through a detailed discussion, the hosts provide invaluable advice on maintaining a balance between directive feedback and encouraging open, constructive dissent within teams. Listen as they share techniques for overcoming resistance to feedback, setting performance standards, and building a culture of commitment and collaboration.

Episode Links:

Connect:
Get all the resources and show notes at RadicalCandor.com/podcast

Chapters:

(00:00:00) Introduction
Hosts Kim Scott and Jason Rosoff introduce the episode and outline a listener's question on how to ensure feedback is implemented, not just considered.

(00:02:01) Discussing Feedback Acceptance
Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.

(00:04:08) Encouraging Disagreement
Handling resistance to feedback and strategies for managers to foster an environment where feedback is given and also constructively challenged.

(00:06:35) Listen, Challenge, Commit
The commitment phase of the feedback process, and the importance of committing to a path forward after feedback and disagreement.

(00:11:26) Subjective Feedback and Data-Driven Decisions
Challenges of subjective feedback and the importance of using data to support feedback and decisions when possible.

(00:13:55) Addressing Feedback Resistance
Methods to address and overcome resistance to feedback with focus on recognizing good ideas, even if they deviate from the manager's initial thoughts.

(00:16:39) Handling Personal Feedback
Kim shares a personal anecdote to illustrate how perceived aggression can impact feedback reception, and addressing such issues directly.

(00:26:22) Radical Candor Tips
Actionable tips for implementing radical candor in leadership, emphasizing listening, challenging directly, and committing to a course of action.

(00:27:46) Conclusion

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Learn to love your job and kick ass at work without losing your humanity by practicing the principles of Radical Candor. Improve your feedback and communications skills, become a better leader, manager or team player, and drive your #careergoals in the direction of your dreams. Host Amy Sandler leads discussions with Radical Candor co-founders Kim Scott and Jason Rosoff about what it means to be Radically Candid, why it’s simple but not easy to Care Personally and Challenge Directly on the daily, and why it’s worth it. Tune in to get actionable tips for doing the best work of your life and building the best relationships of your career, and don't forget to read Kim Scott's New York Times and Wall Street Journal bestselling book Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity!

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