Listening and Building Psychological Health and Safety in a Diverse Workforce

In this episode, Ian Lewis interviews Catherine Wilcox of Translink, one of Canada's largest integrated transit systems comprised of boats, buses, trains, and trams and a large workforce of operators, support technicians, public safety personnel, and corporate support. Translink has extensive experience in critical incident response and now are leaning into prevention and increasing workplace support in their wellbeing strategy. Please join us as Catherine describes how they leveraged existing listening and feedback channels to develop, not impose. a well-being strategy.