The government's customer experience push is a business effort too

The business community's role in how federal agencies pursue their customer experience agendas is the focus of this episode featuring our Ross Wilkers' conversation with Greg Gershman, part of the Healthcare.gov rescue team and now CEO of digital services company Ad Hoc.

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WT 360 is where the conversation takes place on what’s driving the federal government market now and where the sector is going. Editor-In-Chief Nick Wakeman and Senior Staff Reporter Ross Wilkers look at the market from all angles through interviews with industry executives and informed observers of the sector.