Ep. 30: Nicole Bouchez, PhD, on her unique role as NYISO’s Consumer Interest Liaison

You might say Nicole Bouchez’s role as the NYISO’s Consumer Interest Liaison and Senior Principal Economist combines deep data analytics with good, old-fashioned customer service. She has an especially important responsibility evaluating the impacts of major market design changes for stakeholders, policymakers, and market participants. That’s where her PhD in International Economics comes in handy. But a large part of her job also includes working directly with some of the lar...