#58 - Implementing CX: A Helpful How-To – with Olga Potaptseva

Brazen Leaders - The Human Edge - Ein Podcast von Amélie Beerens

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On this week’s podcast episode I chat to Olga Potaptseva, a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX news...