AI meets tech's friction paradox

Nobody likes friction, at least in the moment. It stands in the way of accomplishing a task. Modern life in many ways has been an exercise in applying technology to remove friction from everyday processes. There has long been too much friction in media businesses, not just in delivery but in the service of making as much money as possible. This week, we discuss the positives and negatives of friction in media products.Some links:Troy Young's People vs Algorithms newsletterBrian Morrissey's The Rebooting newsletterAlex Schleifer's Universal EntitiesFollow Alex, Brian and Troy on Twitter