EP80: The Bad Employee Who Defined Her Whole Bank, How The Elevator BRAKE Shaped Our Modern World, Down Cemetery Row and No. 18: LSU's Men of Character

On this episode of Our American Stories, Horst Schulze, co-founder of Ritz-Carlton tells us what real customer service should look like; Tim Harford’s “Fifty Inventions That Shaped the Modern Economy:” air conditioning, the elevator brake, and the barcode; Bill Bryk, gives us a tour of his local cemetery in Antrim, NH; and Jack Marucci, Director of Athletics at LSU, shares his school's football tradition that sets players apart not for their skill, but for the way they step up on AND off the field.Support the show (https://www.ouramericanstories.com/donate)Time Codes:00:00 - The Bad Employee Who Defined Her Whole Bank08:00 - How The Elevator BRAKE Shaped Our Modern World18:00 - Down Cemetery Row27:30 - No. 18: LSU's Men of Character Learn more about your ad-choices at https://www.iheartpodcastnetwork.comSee omnystudio.com/listener for privacy information.