N4L 182: "Stronger Through Adversity" by Dr. Joseph Michelli
How have some businesses managed to thrive during the Covid-19 pandemic? New York Times #1 bestselling author Joseph Michelli scours 140-plus businesses worldwide to collect lessons in his latest book, Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. With his own life as “proof that you can become stronger through adversity,” Michelli identifies 20 ways organizations have managed to turn breakdowns into breakthroughs during these trying times. Listening with empathy, using a sense of humor, and admitting errors are just a few ways leaders today are moving ahead with success, creating a new normal at work. “There is a link between growth and resistance...Leaders must push through habits and emotional resistance to grow themselves and their teams,” says Michelli. BUY Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges RECOMMENDATIONS Watch a funny clip about customer service from Meet the Parents. Check out this scene from Love Actually making fun of customer service overperformance.