MicroConf Refresh Episode 16: Cheap & Easy Customer Support - Sarah Hatter

Learn how to offer your customers amazing support over email and Twitter, create a fanatical user base, and how to avoid the quagmire of 1-star reviews. Check out Sarah’s MicroConf speakers page for more talks → https://microconf.com/speakers/sarah-... https://microconf.com MicroConf 2012 #microconf #microconf2012 MicroConf Connect → http://microconfconnect.com Twitter → https://twitter.com/MicroConf E-mail → [email protected] MicroConf 2020 Headline Partners ► Stripe https://stripe.com Twitter → https://twitter.com/Stripe ► Basecamp https://basecamp.com Twitter →https://twitter.com/Basecamp   Rob Walling: [00:00:00] this week's MicroConf refresh episode where we play the audio of a past. MicroConf talk. Usually one of the top rated talks of all time. I am your host, Rob Walling, and today's talk is from 2012. We are going back in the archives. The talk is from Sarah Hatter of Co-Support. And it's called Cheap and Easy Customer Support. She says, learn how to offer your customers amazing support over email and Twitter, create a fanatical user base and how to avoid the quagmire of a one-star reviews. Sarah Hatter is a multi-time Microcom speaker, and she has forgotten more about customer support than most of us will ev