Hostage Bargaining Syndrome, the Iron Law of Responsibility & Hugging your Dean w/ Len Berry

Dr. Leonard L. Berry is a University Distinguished Professor of Marketing, Regents Professor, and holds the M.B. Zale Chair in Retailing and Marketing Leadership in the Mays Business School at Texas A&M University. He also is a Presidential Professor for Teaching Excellence. As a Visiting Scientist at Mayo Clinic in 2001-2002, he conducted an in-depth research study of healthcare service, the basis for his book, Management Lessons from Mayo Clinic (2008). Concurrent with his faculty position in Mays Business School, Dr. Berry is a Senior Fellow of the Institute for Healthcare Improvement studying service improvement in cancer care for patients and their families. Dr. Berry joins us today to talk about his journey through his research, ways of improving healthcare and honoring the memory of his mother, Mae Berry. We hope you enjoy the episode!