Episode 137: Engagement Is the Performance Lever Most Leaders Overlook

A conversation with a new client sparked this episode. They said: “We hire great people—strong CVs, solid interviews—but once they’re in the job, they don’t contribute, they don’t collaborate, and they definitely don’t go the extra mile.” I asked, “What if it’s not a skills issue—but an engagement issue?” They laughed and said, “Matt, we’re not interested in that woke DEI stuff.” That moment told me everything. In this solo episode, I unpack what employee engagement really means—beyond buzzwo...