Good Services, with Lou Downe

What does a good service look like? Clare Sudbery talks to Lou Downe about why placing the user at the heart of everything will lead to good services that are discoverable, will cross organisational boundaries and do exactly what you need them to do. Lou Downe is the author of the service design bible, Good Services. Previously Head of User Centered Design and Service Standards at the Government Digital Service (GDS), Lou now runs the School of Good Services. Join our mailing list: https://www.madetech.com/resources/made-tech-connect. Our theme tune is “For The Miles” by Richard Murray. Episode links: Peter Tatchell, School of Good Services, Good Services (Lou’s book), Notes on Nursing, by Florence Nightingale, Sarah Drummond, Section 28. Visit https://tinyurl.com/podcast-making-tech-better for links and info.

Om Podcasten

Let’s make tech even better! Made Tech specialise in helping our clients to improve their software delivery. For us, that means empowering your teams to collaborate compassionately, so that they can create high quality software that delivers value quickly to the people that really matter - the users. Every fortnight our lead engineer @ClareSudbery and her team will be interviewing passionate experts just bursting to share what they know about improving software delivery. Visit https://tinyurl.com/making-tech-better for more info.