#4 Design that includes your customers with Christine Hemphill

In this episode of let's talk Christine and I discuss how to design inclusively with and for your customers. Customer centricity is key for all businesses, especially as the landscape evolves so quickly, but how can we make sure that we are designing what they really need ? How do we design for an inclusive customer experience ? Christine shares her expertise and insight on how to embark on this journey of inclusive customer design.