314: Breaking Through Business Borders: Broaden Your Reach, with Lean Solutions Group

Today I’m joined by Lean Solutions Group, a super-successful business service provider that’s using its impressive suite of solutions to make scaling simple. Lean Solutions Group is a nearshore and offshore services provider with a highly scalable and flexible workforce of 7,000 employees with operations at seven satellite offices in Colombia, Guatemala, and the Philippines. Partnering with more than 500 U.S.-based companies, Lean Solutions Group’s expanded service offerings include staffing, technology, marketing, sales, and business process outsourcing services, all in one place. Today Hunter Bell, Senior Account Executive at Lean Solutions, joins me to chat all about the company and what they do; overcoming recruitment challenges; making scaling simple; the power of ‘global shoring’; and how to broaden your reach, without borders.   IN THIS EPISODE WE DISCUSS:   [07.05] Hunter's journey, how he came to join Lean Solutions and why logistics is in his blood. “I’ve been familiar with the industry. My Dad was in transportation logistics for 25 years… so growing up, I was able to see what that industry is all about, and the amount of hours you’ve got to put in…” [08.18] How Lean Solutions Group was founded, its evolution, and an overview of what they do now. “We set up satellite offices for transportation logistics companies. We have everything turnkey down there ready to go, office space and a recruiting team… we teach them the industry and then build out an infrastructure.” [10.28] How staffing has changed since the pandemic, the current labor challenges, and the opportunities provided by embracing satellite and remote teams. “When COVID hit, everyone was forced to go remote, which opened people’s eyes to: companies don’t only have to source talent in their cites now… remote work does work!” [12.53] A closer look at the process of working with Lean Solutions, from identifying a business’s key needs to working on process efficiencies. [14.19] The challenges involved in remote working, and how Lean works to solve them. “COVID exposed an issue with people’s ability to manage expectations and what you really want your staff doing… a lot of companies struggled to figure out what those expectations and KPI’s were.” [16.17] How Lean can help organizations to mitigate the risks involved in remote staffing. [18.23] Utilizing data to better understand productivity, and how Lean can support in understanding those data insights. “What do you with the data? That’s what a lot of companies don’t know. They have all this data, they’re tracking it, but they don’t know how to leverage it.” [19.57] The ideal client for Lean Solutions. [20.32] What onboarding and integration looks like with Lean Solutions. “We use a lot of automation, automating your processes is key.” [21.37] A case study showing how Lean helped a brokerage with their back end so they could focus on achieving fast growth, ultimately supporting that company to grow from $30-40 million a year to close to $1 billion. [23.19] The future for Lean Solutions. “There are a lot of good people everywhere in this world – we’re just looking to find them and connect them with our customers!” RESOURCES AND LINKS MENTIONED:   Head over to Lean Solution’s website now to find out more and discover how they could help you too. You can also connect with Lean and keep up to date with the latest over on LinkedIn, Facebook, Twitter, YouTube or Instagram, or you can connect with Hunter on LinkedIn. This episode was filmed at Home Delivery world. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes: 311: Step into the Future of Drayage, with Envase Technologies 308: Stabilizing Safety in the Workplace, with Ideal Warehouse Innovations 306: Create Long-Standing Opportunities and Reduce Costs, With DM Delivers 304: Discover Success at the Intersection of Logistics and Technology, with Flexe 299: Modernize Your Ecommerce Supply Chain, with Shipium 297: Make Smarter Packing Decisions, with Paccurate 296: Take Control of Managing Your Demand Chain, with SEKO 294: Optimize Warehouse Productivity, with Locus Robotics 289: Achieve Control, Capacity and Care, with Estes Forwarding Worldwide. Check out our other podcasts HERE.