Using Artificial Intelligence to Enhance Customer Service with Mikhail Naumov & Digital Genius

Minter Dialogue Episode #215 — This interview is with Mikhail Naumov, 27, and already a serial entrepreneur, pioneering in the use of artificial intelligence for customer service. Mikhail is a contributor at Forbes and was recognized this year as one of Forbes’ 30 Under 30 in enterprise tech. In this podcast, we explore the state of advancement in artificial intelligence, with a focus on how it applies to business, in the most practical of instances with Digital Genius, a startup Mikhail cofounded with Dmitry Aksenov. Digital Genius is a truly fascinating way to enhance the customer service relationship, using AI deep learning, all the while enabling an optimized human + machine experience. Meanwhile, please send me your questions as an audio file (or normal email) to [email protected]; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter.  Support the show (https://www.patreon.com/minterdial)