Brenda Malloy on Assembling Customer-Centric Leadership Teams

Welcome to the “It’s a Customer’s World” podcast, where host Andy Murray explores effective leadership within the increasingly customer-centric retail space. In this episode, Andy speaks with Brenda Malloy, president of Herbert Mines Associates. Working with leading retailers at the senior-most levels to assemble winning leadership teams, Brenda primarily recruits board directors, CEOs and their direct reports for customer-facing companies. She and Andy discuss the importance of a chief customer officer role and where Brenda finds the people with the right skill set for the job.