ITIL4 Explained & Integrating Multiple Help Desks - with Alexander Schmidt
This is the very first episode of Integration Talks, a podcast where we discuss everything software integration with thought leaders and experts across industries.In this episode, the podcast host and Exalate CEO, Francis Martens, discusses a few topics regarding ITIL with Alexander Schmidt, an ITIL 4 trainer & owner of Value Insights with more than a decade of experience in multinational companies in Switzerland & Hungary.What is covered in this episode:Update from ITIL3 to ITIL4Using ITIL4 and the voice of the customer with different helpdesksITIL4 and multi-helpdesk integrationMeasuring the integration's KPIs for the companies involved Do not forget to check out the Exalate e-books on software integration: https://exalate.com/ebooks-and-whitepapers/ And if you enjoyed this episode, please support our podcast by leaving a review.