Peel Mutual Insurance's Irene Bianchi on Using AI to Improve Business Processes

Peel Mutual Insurance Company President and CEO discusses how the insurer applied artificial intelligence to eliminate phone tag with customers, improve the claims process, and eliminate employees' pain points. She also shares her thoughts on where AI can best be leveraged next to free up the time of adjusters and underwriters so they can concentrate on the business.

Om Podcasten

InsurTalk is a podcast dedicated to helping P&C insurers increase customer engagement, innovate business processes, and achieve efficient, sustainable growth. In each episode, host Laura Drabik talks with an industry leader who has successfully pursued an idea that has moved their business forward. Whether it’s omnichannel, insurtech, digital transformation, artificial intelligence, or other technology trends, InsurTalk brings you expert insights from people who have driven innovation and turned possibilities into realities. If you’re looking to be inspired by insurance industry trailblazers, this is the show for you.