IAG's Kylie Burtenshaw on Navigating the Digital Transformation Journey

Insurance Australia Group's Enterprise General Manager shares the essential components of the insurer's digital initiative and where, within the organization, they began the journey.

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InsurTalk is a podcast dedicated to helping P&C insurers increase customer engagement, innovate business processes, and achieve efficient, sustainable growth. In each episode, host Laura Drabik talks with an industry leader who has successfully pursued an idea that has moved their business forward. Whether it’s omnichannel, insurtech, digital transformation, artificial intelligence, or other technology trends, InsurTalk brings you expert insights from people who have driven innovation and turned possibilities into realities. If you’re looking to be inspired by insurance industry trailblazers, this is the show for you.