Complex claims innovation (150)

Claims is a vital component in the insurance value chain, but despite its importance it doesn’t always get the innovation attention and headlines that it deserves. On this week’s podcast, Matthew is joined by Ed Gaze from the Lloyd’s Lab and Colin Masson, Head of First Party Complex Claims at Beazley, and member of the Future at Lloyd's Claims Design Group, to discuss innovation and new technology solutions for settling claims for complex risks. Episode 150 also features insights from Tautona, Safekeep, SettleIndex and distriBind - four companies who have recently built solutions in the Lloyd’s Lab to improve claims processes and the customer experience. Talking points include: The role of the Future at Lloyd’s Claims Design Group The unique challenges of settling claims for complex risks The fundamental elements of claims innovation How data, analytics and AI are improving claims processes The goals and benefits of the Lloyd’s Lab The conversation was recorded from the InsTech London Live Chat, The Future of Lloyd's and Claims Solutions for Complex Risks, which is available to view on our BrightTALK channel.  If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn. Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. To claim 0.5 hours for this podcast, go to the Episode 150 page of the InsTech London website, or email [email protected].