S9-Ep45: Delivering the Future - Amazon’s Innovation Culture

Guests: David Carbon, John Love, Dr. Vin Gupta, and Tye Brady Do you want to foster a work environment that sparks innovation and fuels creativity? You can learn from Amazon’s success! In this episode, Amazon execs David Carbon, John Love, Dr. Vin Gupta, and Tye Brady discuss how the e-commerce giant delivers the future through its highly successful innovation culture – using examples of new developments in robotics, drones, and a unique patient-centric pharmacy-in-your-pocket. Underneath them all is a common thread of improving customer experience with convenience and speed. Their experience becomes your takeaway to boost your leadership, too! Here's what our guests and host Maureen Metcalf cover: The four questions the Amazon Pharmacy team ask to guide developing their new ideas for innovation; What the Golden Window is in healthcare, and why that motivates Amazon’s goal of delivering your prescriptions in less than 30 minutes; and How starting every new initiative from your customer’s perspective reframes your leadership for success.   Other episodes you'll enjoy: Paving the PATH to Customer-Centric Success with Sarah Ahern Winning Digital Customers: The Antidote to Irrelevance with Howard Tiersky None Shall Pass: Crossing the Deathline with Dr. Karen Tilstra   For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, Threads, and Twitter, too!   RESOURCES:   Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here.  Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. Her other 10 books are available on Amazon here.    Books we’re reading for fun or personal development right now include: Becoming Superman: My Journey from Poverty to Hollywood by J. Michael Straczynski Own the AI Revolution by Neil Sahota Time and Chance by Kim Campbell Three Rocks: The Story of Ernie Bushmiller, the Man Who Created Nancy by Bill Griffith -----------------------   OUR PODCAST TEAM:   Host & Executive Producer: Maureen Metcalf Editor & Producer: Dan Mushalko Video & Graphics Editor: Devon Mushalko Assistant Editor & Raconteur: Luigi Morelli Delivering Morale and Support: Jenna Reik & Mike Morrow-Fox CONNECT WITH US:  YouTube: @InnovatingLeadership  Threads: @innovativeleaders Twitter: @IL_Institute  LinkedIn: https://bit.ly/ILI-LinkedIn2  Instagram: @innovativeleader  TikTok: @innovativeleadership Website: InnovativeLeadershipInstitute.com    Loved this episode? Leave us a review and rating!  -----------------------   About Our Guests:   David Carbon is VP of Prime Air. Prior to that, he was VP of Operations for Boeing’s 787 program – with earlier work on the 747; he started with Boeing/Hawker de Havilland in Australia. He also spearheaded projects at Ford Motor Company.   John Love is VP of both Amazon Pharmacy and PillPack by Amazon Pharmacy. Prior to those, his 16-year Amazon career also saw him serve as VP of Alexa Shopping, as well as supporting many other business lines. He’s responsible for helping customers discover equitable, affordable, high-quality medical care and prescription access.   Dr. Vin Gupta is the Chief Medical Officer for Amazon Pharmacy. He remains a practicing pulmonologist, is affiliate faculty at the University of Washington’s Institute for Health Metrics & Evaluation and Evans School. He serves as a major in the USAF Medical Reserve Corps, and is a medical analyst for NBC News.   Tye Brady is the Chief Technologist of Amazon Robotics, Fulfilment Information Technology. He has over 30 years of hands-on experience in team leadership, technical management, and system design. Prior to Amazon Robotics, Tye spent 15 years with Draper Laboratory. He’s a founding partner of MassRobotics, a not-for-profit that serves as a world-class platform for robotic innovation.