S10-Ep7: Dispensing Wellness - Walgreens' Rx for Healthcare

Guest: John Driscoll What’s the surest way people will follow you into battle? Show you care — about them and their families.   That’s a major lesson John Driscoll learned in the Army…and it’s served him well in the private sector, including his current role at Walgreens, where he’s focused on improving service to patients in the healthcare industry. John shares his leadership insights, and the need to focus on healthcare leadership, in this episode. Here's what John and Maureen cover: Why genuinely caring for your team is a top leadership priority — especially in high-stress situations; How American healthcare is one of, if not THE, most inconvenient services in the country; and John’s proven techniques for moving your team through traumatic experiences.   Other episodes you'll enjoy: Delivering the Future: Amazon’s Innovation Culture with Dr. Vin Gupta & John Love of Amazon Pharmacy (2nd segment of the show, starting at about 16:30 in) Bringing Healing Home: Healthcare Leadership with Anne Klibanski High-Performance Medicine: Healthcare & Innovation with Brian Ferguson Innovative Leadership for the Healthcare Industry with Neil Grunberg Curing Complexity in Healthcare with Carsten Engel   For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, TikTok, Threads, and Twitter, too!   RESOURCES:   You can learn more about Walgreens’ initiatives at https://www.walgreens.com.   John’s podcast and blogs about the healthcare industry are available at https://www.caretalkpodcast.com.   Our host, Maureen Metcalf, posts a newsletter every week on LinkedIn. You can subscribe here.    Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here.      Books we’re reading for fun or personal development right now include: Women and Leadership: Journey Toward Equity by Sherylle J. Tan & Lisa DeFrank-Cole Becoming Superman: My Journey from Poverty to Hollywood by J. Michael Straczynski Own the AI Revolution by Neil Sahota Time and Chance by Kim Campbell NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.   -----------------------   OUR PODCAST TEAM:   Host & Executive Producer: Maureen Metcalf Editor & Producer: Dan Mushalko Video & Graphics Editor: Devon Mushalko Assistant Editor & Raconteur: Luigi Morelli (Information requiring higher security clearance than you have): Jenna Reik & Mike Morrow-Fox CONNECT WITH US:  YouTube: @InnovatingLeadership  Threads: @innovativeleaders Twitter: @IL_Institute  LinkedIn: https://bit.ly/ILI-LinkedIn2  Instagram: @innovativeleader  TikTok: @innovativeleadership Website: InnovativeLeadershipInstitute.com    Loved this episode? Leave us a review and rating!  -----------------------   About Our Guest:   John Driscoll has been at the center of healthcare innovation for more than two decades, leading large companies across sectors. He is currently the President of U.S. Healthcare and EVP, Walgreens Boots Alliance. Previously, he was the CEO of CareCentrix, the industry leader in bringing healthcare to the home, following successful stints helping lead healthcare technology (Castlight), pharmacy benefit managers (Medco, SureScripts) and insurance (Oxford) companies. John’s ongoing interest in and dedication to public health and healthcare innovation led to being selected by the Obama White House for its Entrepreneurs in Residence program to advise the FDA on innovation. John also serves as the Chairman of the Waystar Corporation and is an active investor in emerging healthcare technologies.   He helped found Testing for America and serves on its Governing Council and is the Co-Chair of the United States of Care’s Entrepreneurs Council. He chairs the Truman National Security Project, and served as a captain in the U.S. Army Reserve. John is a Board Member for the A