E012_Looking at Behavioural Safety – how do the small actions matter?

Send us a textWhat is the first impression someone is going to have when walking into your environment, wherever that is? What are they seeing? What are they feeling? What are they smelling?When you arrive somewhere, can you discern the intrinsic culture through people’s actions or lack thereof? Which things are going to stand out that will make us ask:Do I trust this organisation and people to give me good service?And will they deliver on the promise of what they say they wil...