In Clear Focus: Consumer Psychology During COVID-19

In Clear Focus this week: How COVID-19 is impacting consumer behavior. Dr. Yael Zemack-Rugar, Assistant Professor of Marketing at UCF's College of Business, talks about generating and testing new theories about consumer psychology. How do subconscious emotions play into our purchase behaviors and decision-making? Dr. Zemack-Rugar explains how helping consumers attain their goals can create a win-win situation, rewarding brands with improved long term customer loyalty and engagement.