Ep255: Why financial inclusion and personalised service could ensure the success of the neobanks

Julia McColl, Commercial Director, Chetwood Financial As the financial services sector moves towards genuine consumer-led innovation it must ensure that legacy financial inclusivity issues do not persist. FinTechs have a role to play in becoming the engine behind financial inclusion. The banking business model needs to adapt to deliver a truly ideal user experience. Robin Amlôt of IBS Intelligence speaks to Julia McColl of Chetwood Financial.