How to Handle a Conflict in Denmark

If you are an international who lives in Denmark, or someone who wants to, you have to learn the Danish way of dealing with conflict. This might be with a colleague, or your upstairs neighbors, or the authorities at the commune. In these cases, it’s very important not to lose your temper or raise your voice. And this can be tricky if the culture you come from, your culture of origin, is a passionate culture. Denmark is not a passionate culture. If you hear someone talking about their passion here, it's almost always some sort of hobby, or the summer home they have been fixing up for years. Their passion is almost never a person or a cause. And they generally use the English or French word passion, not lidenskab, which is the rather clumsy Danish translation. So, the keywords to handling conflict here are not strength and passion, they are humor and equality. You have to take the approach that you and the person you disagree with are equals. Your counterparty isn’t someone you can push around, but they’re also not someone better than you that you have to bow down to. One of Danes’ favorite expressions is øjenhøjde, or eye level. They love that concept. When Prince Christian, the future king of Denmark, recently turned 18, several of his birthday greetings from the public said, Remember to always stay at eye level with your people. The person you disagree with is your human equal, even if they’re a teacher or a manager or someone who works for the government. The other best strategy getting a conflict resolved in Denmark is to find the humor in it. If you can make the other person laugh at the ridiculousness of it all, you’re halfway there. Keep it as light as you possibly can, assume good faith, and assume that the other person really would like to solve the problem, and assume that it is solvable, which isn’t always true, but it’s a good first assumption. Humorously acknowledge your contribution to the problem, whatever it might have been, and own your mistakes. Danes really like people that admit they’ve made a mistake and have a sense of humor about it. Be as practical as possible. Danes are practical to a fault. Focus on something that can really get accomplished, not big noble concepts of truth and justice. I have seen internationals in Denmark make disagreements much worse than they have to be by raising their voices, telling the other person they are racist or sexist, threatening to call in somebody’s boss or threatening to expose them online, which is illegal, by the way. Denmark has very strict privacy laws – if you catch someone stealing your bike and you post a photo of them online, you’re the one who will hear from the police first.   Read more at howtoliveindenmark.com