The "Concierge Hotel": How We Personalize Experiences - Amy Smith and Kathleen Smith, Saratoga Arms Hotel

The role of the concierge represents many of the best parts of hospitality - but what would happen if the entire hotel staff acted as one? Today we're learning from the owners of a property they call a "concierge hotel" - Kathleen Smith and Amy Smith - about why they operate the Saratoga Arms Hotel this way and what it allows them to do.Learn more about the Saratoga Arms HotelFollow the Saratoga Arms Hotel on FacebookFollow the Saratoga Arms Hotel on InstagramFollow the Saratoga Arms Hotel on...