No Receptionist, No Problem: How Numa is Thriving with a Digital-First Guest Experience - Eva Klausner, Numa

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how Numa reimagined hospitality by eliminating the traditional front desk and delighting guests with a digital-first approach. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. Listen to our other episodes together here: Beyond Buzzwords: The Truth About Guest ExperienceGuest Experience Tech: What I Learned Building, Selling, and Using ItFrom Micro Feedback to Macro...