From Micro Feedback to Macro Impact: The Future of Guest Experience - Danica Smith
Hospitality Daily Podcast - Ein Podcast von Josiah Mackenzie
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In this episode, Danica Smith, Founder of MorningStar GX, shares her insights on the evolving role of technology in enhancing guest experiences in the hospitality industry. Listen now to learn about:The future of online hotel guest reviews and their relevance in a highly personalized booking journey.The impact of influencers on online reputation and guest feedback.The concept of "micro feedback" and its importance in guest interactions.The balance between guest intelligence gathering and gues...