Re-wiring CX with Birendra Sen, Business Head of Tech Mahindra Business Process Services
HFS PODCASTS - Ein Podcast von HFS
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On this HFS videocast, Melissa O’Brien, Research Leader at HFS talks with Birendra Sen, Business Head at Tech Mahindra Business Process Services about how companies must look at data, process, and most importantly, people, to “re-wire” the customer experience for competitive advantage.
