#363 - The Lampshade Effect

Good morning Store Nation! Welcome back to the podcast.  I'm your host, Dean Booty. Today is Friday and we are talking about The Lampshade Effect. The tendency for people to take a small error or oversight in the customer experience and infer from it that something bigger may be amiss. Hope you gain some new knowledge and insight from this episode. Please give a listen.   Thanks to our Sponsor! Willbox Website: http://willbox.co.uk Willbox Email: [email protected] Willbox Contact Number: 0800 023 5060   Approved Business Finance Ltd: https://www.approvedbusinessfinance.co.uk/ Approved Business Finance Email: [email protected] Approved Business Finance Contact Number: 01908 429888 Andy of Approved Business Finance: 07717 130425   Hacking Self Storage Website: https://hackingselfstorage.co.uk/ Hacking Self Storage on Spotify: https://open.spotify.com/show/2eb1gpBCts2RRFFUl2k9OS Hacking Self Storage on Apple Podcast: https://podcasts.apple.com/gb/podcast/hacking-self-storage/id1481445995   Dean's email: [email protected]