#163 - How To Exceed Customer Expectations With Tommy Nguyen

Tommy Nguyen is co-founder and COO of StoragePug, a software company helping self-storage facilities rent units through their website. They get to connect self-storage operators to new customers and build loyalty with their existing ones.   He graduated from UTK with a degree in Computer Science, and he’s started two other software companies in Knoxville. The best part of his job is working with super smart, incredibly driven, and ridiculously empathetic humans every day.    On today's Podcast:  00:00 - Dean thanks the sponsors of today’s episode, Willbox  05:30 -  How Tommy get into the self-storage industry 10:48 - About StoragePug 22:27 - Ideal Customer Avatar 28:41 - About the Virtual Conference 32:24 - Dean thanks the sponsors of today’s episode, Janus International Europe 38:25 - Biggest mistakes when building a website 41:06  - About website 46:19 - Dean talks about Bonjoro 51:00 - About testimonial and social proof 56:33 -  A bit of advice from Tommy to Self Storage owners 1:04:54 -  QuickFire Round - Five Questions for Fun 1:13:40 - How to contact Tommy 1:15:13 - Dean takes a moment to thank the final sponsor of today’s episode, StorageBox Marketing   Book Mentioned: Switch: How to Change Things When Change Is Hard - https://www.amazon.com/Switch-Change-Things-When-Hard/dp/0385528752   Links Mentioned: StoragePug Website - https://www.storagepug.com/resources Tommy's Email: [email protected]   Thanks to our Sponsors! StorageBox Marketing Website: http://storageboxmarketing.com/ StorageBox Marketing Email: [email protected] StorageBox Marketing Contact: http://storageboxmarketing.com/contact-us/   Janus International Europe Ltd Website: www.janusintl.co.uk Janus International Europe Ltd Email: [email protected] Janus International Europe Ltd Contact: 020 8744944   Willbox Website: http://willbox.co.uk Willbox Email: [email protected] Willbox Contact: 0800 023 5060   Hacking Self Storage Website: https://hackingselfstorage.co.uk/ Hacking Self Storage on Spotify: https://open.spotify.com/show/2eb1gpBCts2RRFFUl2k9OS Hacking Self Storage on Apple Podcast: https://podcasts.apple.com/gb/podcast/hacking-self-storage/id1481445995