Brad Cote

Brad Cote helps health practice owners automate and scale to double revenue, reduce clinical hours and have complete freedom. He is a business coach, gym clinic owner and author.   How he turned a client complaint from someone who would leave due to an issue with service and they ended up turning it around  Building and incorporating an "over-deliver" aspect to your companies core values and have staff strive to achieve this in every interaction. How you can turn a negative into a positive by putting yourself in client shoes having empathy and strategy with the client's best interests above your own. Changing eating habits of clients How they vet clients   Favourite quote: "You need the client, the client doesn't need you when you consider this perspective you'll change the way you operate.”   Article http://bradcote.com/using-poor-customer-service-as-a-marketing-strategy/    www.bradcote.com   www.facebook.com/realbradcote/   https://www.linkedin.com/in/brad-cote-910aa1150/    Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Please could I ask you a favour? Would you mind sharing this episode with one person you feel will get value from the content? Full shownotes including transcription available at: https://tonywinyard.com/ee075-brad-cote/