168 “Set High Standards, Firm Boundaries, and Come from the Heart” with Andrew Finklestein

We often hear about how much the hairdressing industry is changing as if it’s the only one. But the truth is that every industry is changing!  For example, just think of the impact that Spotify and other streaming services have had on the music industry. Or the impact that social media has had on advertising and magazines.  Or the impact that Airbnb has had on the hotel sector. Or the impact that Netflix has had on the TV and entertainment business.  Or the impact that Uber has had on the taxi industry.  Maybe the rate of change has sped up a little, but don’t go thinking that eventually things will get back to “normal.” Instead, we all need to embrace change and look for the opportunities in front of us.  My guest on today's podcast is Andrew Finkelstein, who has witnessed a lot of change in his lifetime. Andrew isn’t a hairdresser himself but comes from the famous Finkelstein hairdressing dynasty. He currently resides in New York and works as an author, speaker, and coach. In today’s podcast, we will discuss: Glemby International: the family businesses High-performance coaching The changes that the industry is undergoing, from new technology to new routes to market for retail and evolving business models… And more!    In this Episode: [03:07] Andrew shares an overview of his professional life. [06:21] The size and scope of Glemby International at its peak.  [07:18] Glemby International’s rise and fall.  [13:47] Why the majority of Glemby International’s many salons were situated in department stores.    [16:56] Andrew’s thoughts on what it takes to run a successful, sustainable family business.  [19:57] The influential role that Michael Gerber (author of The E Myth) has played in Andrew’s life. [23:26] Why Andrew focuses his coaching efforts on hairdressers and salon owners. [24:31] Andrew shares what he believes to be the main factor that prevents people from achieving their goals.  [28:31] What the high-performance approach to coaching looks like in practice.  [32:16] Three keys to thriving in the salon industry.  [37:55] Why, as a salon owner, you should be paying attention to the retail side of the industry.  [43:34] How Andrew feels about the evolution of salon business models.  [46:13] What it takes to be a good leader.  [49:27] Why the salon industry has and will continue to stand the test of time and all the changes that come with it.   Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!  They do matter in the rankings of the show and help other people find my podcast.  I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support! Special thanks to Andrew for sharing his insights with me for this week’s episode. Until next time! Antony   Links and Resources: Grow My Salon Business  Website | Facebook | Instagram | TikTok   Andrew Finkelstein A-Game Mastery Coaching Website | Email   The EMyth Website | Book