How airlines discovered that product segmentation could knock out competitors

This is a free preview of a paid episode. To hear more, visit gobbledy.substack.comI’m fascinated with the airline industry, and I thought it would be interesting to look at how airlines have learned over the past 20 years to do a much, much better job of segmenting their customers and offering products that align with that segmentation. It’s been a long while since airlines just offered a first class and economy class, and I wanted t…