76. Enterprise Automation at Eversource

In this episode, Rockie Solomon from Eversource shares her journey to create an enterprise automation program that not only delivers significant business benefits, but also engages employees to build strong adoption of the automation program. Here’s what we talked with Rockie about:  Why governance is so critical when developing an enterprise-grade automation program How Eversource generated $14M in annual benefits using Blue Prism enterprise automation Why employee engagement accelerated the automation program Related content you may enjoy: Blog | The Top 6 Priorities for Utilities in 2021 Case Study | How United Utilities Achieves Industry-Leading Customer Service with Smart Automation Case Study | DTE Energy: Increasing Productivity Across the Business with RPA  Video | Utilities and Energy Customer Panel Discussion eBook | 7 Essential Elements to Scaling Automation in Utilities To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.