152. The Next Generation of BPO and Shared Services

On this podcast, Brad Hairston talks with Sachin Shah and Anup Juneja of Bain & Company, who explain the latest trends in BPO and Shared Services and how this industry is going through significant reinvention. . Here’s what we talked with Sachin and Anup about: * The major trends in Business Process Outsourcing (BPO) and Shared Services * How Bain supports clients in their automation and BPO/Shared Services journey * Exploring automation as an alternative to traditional outsourcing/offshoring * The drive toward more agility in centralized services * How increased automation potential impacts the trend towards reshoring * The required capabilities for BPO and Shared Services staff in today’s business environment * What companies are looking for in BPO providers * The move toward outcome-based contracts for offshore centers * What’s next for BPO and Shared Services . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Om Podcasten

On this podcast, you'll hear from thought leaders who have walked the road to digital transformation and have stories, advice, and best practices to share. At the center of these stories, you'll hear about the power of intelligent automation - the combination of robotic process automation (RPA) and best-of-breed artificial intelligence (AI) skills - to accelerate transformation. . *Learn about the strategic importance of a hybrid (digital/human) workforce *Hear real-life intelligent automation success stories *Discover how RPA is being combined with AI to achieve critical business outcomes