122. Automating the Contact Center With Journey

On this podcast, Brad Hairston talks with Brett Shockley, CEO and Co-Founder of Journey, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how Journey’s unique use of Zero Knowledge and Zero Trust is transforming the way companies engage with their customers. . Here’s what we talked with Brett and Satish about: * Why contact centers are now the single greatest target for fraud * How the existing ways of establishing trusted identity fall short * Journey’s innovative use of Zero Knowledge and Zero Trust * How Journey benefits the contact center * Use cases that demonstrate how Journey and Blue Prism are better together . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​ 🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn more about contact center automation: https://bit.ly/contact-center-automation-guide