From Customer Experience to Profitability: A Conversation with a 7+ Figure Queen in the Siding and Windows Industry

Host Chaz Wolfe brings Tara Dawn to the king’s table. Tara is a 7+ figure queen in the siding and windows industry.  She’s been in the construction industry for over 20 years.  Tara’s customer service background and mass communications degree helped her create Opal Exteriors into what it is today.In this episode, Chaz and Tara discuss customer experience being a key, knowing your people and when they need to grow, and profitability.  Tune in today to learn more about focusing on experience to grow your business!During this episode, you will learn about;[01:36]  Intro to Tara and her business[04:15]  Why does Tara keep going beyond her current success?[05:50]  What inspired Tara to start her business?[12:06]  What was a good decision Tara made that helped her succeed?[12;26]  What is S.W.O.T.?[20:02]  What was a bad decision Tara made?[23:35]  How Tara is able to operate her business across 3 states[28:59]  If Tara had to pick just one metric to track, what would she pick?[32:24]  Does Tara intentionally network or mastermind with other entrepreneurs?[34:01]  If Tara only had one hour per week to run her business, what would she do?[38:00]  If Tara lost her business, what would she do next?[39:23]  How to connect with Tara[40:37]  How to connect with Chaz and info on Gathering The Kings Roundtable Mastermind GroupNotable Quotes “I'm still in a love affair with my business.”  - Tara Dawn“Why should you exchange your hard-earned dollars for a hair-pulling experience?”  - Tara Dawn“I wanted to enter the marketplace as a company that focused on experience, and not commoditize what it was we were doing.”  - Tara Dawn“If you have it written out, if you've assigned a person to own each touchpoint, if you've given that person training on how to own that touchpoint, then you communicate all that to the team; it happens.”  - Chaz Wolfe“Alleviating anxiety was my entrance into the marketplace.”  - Tara Dawn“It's worth noting that administrative mindset people, they don't like to end their day at four o'clock. They need to do their processes and have a clean desk or clean mind.”  - Tara Dawn“Back off and let someone have their career.”   - Tara Dawn“A customer's not gonna benefit if your business isn't thriving, and you're not there to service them in two to three years.”  - Tara Dawn“If you can fill the pipeline with ‘A clients’ why bother with the B? It's only when you don't have enough A that you consider the B or the C or the D.”  - Chaz Wolfe“There's a world of smart people, and I just love rubbing shoulders with people who have figured it out and who can bring me up with them.”  - Tara Dawn“You gotta keep pairing it down and really hone in on what you specifically uniquely bring to the company that no one else can do that will benefit.”  - Tara DawnBooks and Resources Recommended:Six Tires, No Plan by Michael Rosenbaumhttps://www.amazon.com/Six-Tires-Plan-Impossible-Inspirational/dp/1608322572Shoe Dog by Phil Knighthttps://www.amazon.com/Shoe-Dog-Memoir-Creator-Nike/dp/1501135910/Let’s Connect!Tara Dawn:Website: