How to forge trust and overcome crises

Australia is no stranger to crises. Heatwaves, bushfires, droughts, and floods besiege this vast, unique country, posing a significant challenge to all sectors of the Australian public and government. In this episode, McKinsey partner Roland Dillon spoke with Major General Andrew Hocking about the importance of trust in building resilience, why a focus on communities is important, and lessons learned from dealing with both the bushfires and the COVID-19 pandemic.