The new Consumer Duty: Episode 5 - Disputes

Claire Carroll and Gareth Vowles, both Partners in our Financial Services Disputes & Investigations team, discuss how the Consumer Duty will impact disputes. They cover the Financial Conduct Authority’s decision not to grant a private right of action, the likely impact of the Consumer Duty on other causes of action and whether material created as a consequence of monitoring and governance requirements will be disclosable in civil litigation.