The new Consumer Duty: Episode 21 - Consumer Communications – New rules update
Eversheds Sutherland - Legal Insights - Ein Podcast von Eversheds Sutherland
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Tom Black and Claire Carroll, both Partners in our Financial Services and Disputes & Investigations team, discuss an update on the FCA's expectations for customer communications, including a reminder of the key proposals, responses received by the FCA and changes made to the draft rules, and the FCA's response to concern around possible conflicts with other duties.
