Learning About Digital Transformation from the Hospitality Industry
While many industries like retail and restaurants are well into the adoption of mobile solutions that drive higher productivity and better customer experiences in their operations, the hospitality industry—for the most part—is at the early stages of its digital transformation. Some workflows, like booking, are highly digitized, but operations like housekeeping, front desk, event management, concierge, maintenance, and more are not quite there yet. Stratix recently worked with Samsung on an interactive video that shows many of the use cases. In this podcast with Michael Blake, SVP and Chief Technology Officer at American Hotel & Lodging Association (AHLA), we dig into why digital transformation has been slower and where there's potential for improvement and rewards.