EP #7 The 7 Crucial Steps of the Customer Journey (And How to Ace Them) w. Brian Carter
E-Commerce Boost - Ein Podcast von Sleeknote: Ecommerce Podcast
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It is time to really master your customer journey and prevent customers from churning or turning to a competitor. Brian Carter, the CEO of The Carter Group, guides you through the 7 most important stages of the customer journey and goes into depth with the awareness stage, customer loyalty (which according to Brian might be a myth) and he also teaches you awesome retargeting tactics.
