Creating the most client-centric personal injury firm in Australia with Nick Mann, Polaris Lawyers (ep 39)

In today’s episode, I speak to Nick Mann, Founder and Principal of Polaris Lawyers.  Polaris Lawyers was formed in 2017 with a vision to create the most client-centric personal injury firm in Australia. They were named Best Law Firm at The Australian Law Awards last year and as far as Nick is concerned, they’re just getting started!  Here’s a summary of the things we talk about:  What drives Polaris’ vision to create the most client-centric personal injury firm in Australia What does it mean for us to put ourselves in the shoes of the client Client journey mapping and other ways to understand clients Drafting and “mum testing” a plain English cost agreement Do we double the vulnerability, or help the clients and rebuild trust? Giving away information for free Clients are comparing lawyers to every other service they engage with as a consumer Running a paperless office and using cloud technology Offering remote work in a substantial way Polaris’ approach to teamwork, team values and goal setting Are retrospective annual performance reviews really effective? How technology fits in Find likeminded people who are prepared to challenge you This episode is brought to you by Legalite Horizons  This episode is brought to you by Legalite Horizons, a new model giving principal-level lawyers the platform to grow their practice while being fully supported.  Join a recognised, award-winning law firm with access to infrastructure and support. Best of all, you’ll get to keep the lion’s share of what you bill and enjoy complete freedom to run your practice the way you want. Find out more.   Links  * Find out more about Polaris Lawyers at their website or on Facebook  * Download your copy of my new e-book, 80 tips to make your law firm survive and thrive* Subscribe to Doing Law Differently on Apple Podcasts, Google Podcasts or Spotify   * Connect with me on LinkedIn  * Are you keen to share how you’re Doing Law Differently? Get in touch here.